Is your technical staff prepared for the implementation of DomiNIC4domains or DomiNIC4brands?
Our training program is specifically tailored to the needs of your specialist departments. Regardless of whether you wish to train your customer service, your service operator or your system engineers, you can subsequently find a compatible offer for every department.
By training your staff you are allowing for a sooner, more efficient deployment, and you will be able to witness a considerable competency boost of your employees. The work with DomiNIC is facilitated, your staff will be able to respond to customer inquiries more quickly and more efficiently and the phase of change-over is reduced considerably.
| DomiNIC - Customer Service 1st Level Support |
This training module is mainly directed towards the employees in customer service, hotline and similar end customer oriented departments. The focus of the training lies on instructing the staff with regard to the use of the client (Administrator Interface and Customer Self Service Interface) while taking into account the previous knowledge of the participants. Duration: 1.5 days |
| DomiNIC - Service Operator 2nd Level Support |
Upon completion of this module, the participant is able to operate DomiNIC4domains on domain job level, to supervise the processing of jobs and also -to some degree- to interfere with the processing of a job. Duration: 2 x 2 days |
| DomiNIC - System Engineers 3rd Level Support |
The engineer attends to DomiNIC4domains on system level. He is able to install, configure and set up DomiNIC4domains for optimal operations. This training requires the background and knowledge of the DomiNIC4domains Service Operator. Duration: 2 x 2 days |